Went in today for a transmission service and serpentine and supercharger belt replacements. I could not have been more pleased with the result.
Thank you for choosing us, Don. We're delighted to hear that we exceeded your expectations during your recent visit. It's always our goal to provide top-notch service and ensure your car leaves in prime condition. We'll be here for any future assistance you may need.
Dear Reshawnda, thank you for your feedback. We're sorry to hear about your negative experience. We value your opinion and would like to learn more about the issues you encountered. Please reach out to us directly so we can address your concerns.
We're sorry to hear about your experience, Queen NeferAmun. Your satisfaction is very important to us and we would like to make this right. Please reach out to our customer support team so we can address your concerns and find a resolution.
Great mechanics, nice clean shop and friendly service
Thank you for your 5-star review, Jamieson! We're glad to hear that you had a great experience with our mechanics and enjoyed our clean shop. Providing friendly service is important to us, and we're happy that it made a positive impact on your visit. We look forward to serving you again in the future!
Great service! Very friendly and have amazing staff. Very honest and their work is impeccable!
Thank you Tremaine! It's wonderful to read your review and learn how pleased you were with our excellent service and friendly staff! We take pride in our work and strive to provide the best experience possible to all of our customers. Looking forward to helping you again in the future!
Great customer service Mr terry guided me to the finish line. Service was prompt and explained and prices are reasonable and it always help to have great customer service thank you Mr terry
Thank you for the fantastic 5-star review, Schameka! We're thrilled to hear about your exceptional experience with Mr. Terry. It's wonderful to know that our prompt service and reasonable prices contributed to your satisfaction. We appreciate your kind words and look forward to serving you again in the future!
The employees at German Autowerks went above and beyond to ensure that our vehicle was good to go. We had issues with the brakes and every time I called they advised me to bring it in, and we will take care of you. And that is what they did, that is customer service! They ensured we were happy with the service and by far we are and I say THANK YOU!
Thank you, Dayra, for your glowing review! We're thrilled to hear that our team provided excellent service and exceeded your expectations. Ensuring your satisfaction is always our top priority. We appreciate your appreciation, and we look forward to serving you again at German Autowerks!
I towed my bmw here, asked for a diagnosis, not only did they call me with the wrong diagnosis and told me the wrong stuff was broken and my car wasn’t even running (which it absolutely did) they regrouped and told me my camshaft was broken, (not my crankshaft) that they’d need to remove the valve cover to look, they wanted 1k to take down and another 1k to put back on, 2k just to tell me if my camshaft was broken or not…it is not. My car wouldn’t even run, and I checked myself, it’s indeed intact. They did a very, very poor job at diagnosing. I’ll never take any of my vehicles here again. They will absolutely take advantage of you if they feel they can.
Dear Gotham Impostors, we apologize for your disappointment with our diagnosis. We strive for accuracy and transparency in our assessments and the inconvenience this caused is not reflective of our service. We appreciate your feedback and will address the concerns raised to ensure a better experience for our customers in the future.
Went here for a state inspection and was told my car wouldn’t pass due to aftermarket taillights and supposedly “out” lights (side markers and license plate), which were actually working. They didn’t even issue a failed sticker. I went to another shop and my car passed with no issues. Very questionable experience.
The station that passed your car needs to be reported to the state police. Im sorry but we can not change laws set by the state of va. Please take another look at your lights on your bumper not only are the out but the are damaged. You also have red reverse lamps. So there is no supposedly.
We're glad you had a great experience with us, Michael! Your satisfaction is our top priority, and we'll continue to provide you with exceptional service. Thanks for choosing our company!